Digital Transformation, German Government Edition
Note: This expands on a longer Twitter thread of mine. It’s utterly fascinating to hear German politics discover digital transformation as a key priority now. For literally 2…
Tag: digital transformation
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Government services should be channel-agnostic
Berlin has kicked off a long process to develop a so-called “digital strategy” for government services. About time, I might add, given that the UK have gone through…
Pandemic learnings: New Non-State Actors
The coronavirus pandemic has been a global stress test. And as stress tests go, this one has shown us which systems have been working and where we have…
Focus areas over time
The end of the year is a good time to look back and take stock, and one of the things I’ve been looking at especially is how the…
Digital transformation requires capacity building
In Germany, like most industrial nations, there’s a lot of talk about digital transformation. This holds especially true for the public sector, for citizen service delivery. While in…